Refund policy

30-day returns
If you're not happy with your Cooly, return it within 30 days of delivery for a full refund or exchange.

Return conditions
Items should be unused and in their original packaging. Include your order number with the return. Damaged or defective on arrival? Email us a photo within 14 days and we'll replace it free of charge.

How to start a return
Email coolysupport@gmail.com with your order number. We'll send return instructions within 1–2 business days.

Refunds
Once your return is received and inspected, the refund goes back to your original payment method within 5–10 business days, and we'll email you a confirmation.

EU right of withdrawal
Consumers in the EU also have the statutory right to withdraw from the purchase within 14 days of receiving the goods, without giving a reason.